Shipping & Delivery

Made slowly. Packed with care. Sent with intention.


Every Studio Pottery Paradise piece is made to order by hand, especially for you. From shaping and glazing to firing, finishing, inspection, and packing, your piece takes time—and we believe that time is part of what makes it special.

We ship worldwide and carefully prepare every order for its journey from our studio to your home.


 Your Order, At a Glance


Made to order
Every piece is created especially for your order.

10–12 days
Our usual processing time before dispatch.

Worldwide delivery
We ship internationally to destinations around the world.

Tracking included
Tracking details are provided once your order has been dispatched.


Made Especially for You


Why does my order take 10–12 days?

Our ceramics are not mass-produced or taken from ready-made stock.

Each order goes through the making process individually. Your piece may need shaping, drying, glazing, firing, finishing, quality inspection, and careful preparation before it is ready to leave our studio.

"Please allow 10–12 days for processing before dispatch."

This processing time is separate from the courier's transit time.

If you're ordering for a particular date or gifting occasion, we recommend allowing extra time for delivery.



Carefully Packed for the Journey


Ceramics are delicate, so packing is an important part of our process.

Before your order leaves our studio, each piece is carefully inspected and securely packaged with protective materials intended to help safeguard it during transit.

Because our products are handmade, you may notice subtle variations in shape, texture, glaze, colour, or finish. These natural differences are part of the character of handmade ceramics and make each piece uniquely yours.



Worldwide Shipping


From our studio in India, wherever your home may be.

We offer "worldwide shipping".

The courier and shipping service used for your order may vary depending on your destination, package, availability, and service requirements. We select the most suitable available option for the shipment.

Shipping charges are shown with the relevant product details and/or calculated at checkout based on your destination and order. 



Delivery Times


Once your order has completed its "10–12 days processing period", it is dispatched and begins its journey with the selected courier.

Estimated transit times are:

  • India                - approximately 2–7 business days
  • International    - approximately 7–15 business days

These are estimated transit times rather than guaranteed delivery dates.

Actual delivery can vary depending on destination, customs clearance, courier operations, weather, public holidays, remote-area delivery, and other circumstances outside our control.

For made-to-order pieces, please remember to consider **both processing time and transit time** when placing your order.



Track Your Order


From our studio to your doorstep.

Once your order has been dispatched, tracking information will be shared with you so you can follow its journey.

Tracking updates may take a little time to appear after dispatch, particularly when a parcel is travelling internationally or moving between different courier facilities.

If tracking does not update immediately, please allow some time for the next carrier scan.



International Orders


We love sending our handmade pieces beyond India.

International deliveries may pass through customs in the destination country. Customs authorities may assess "import duties, taxes, VAT, brokerage fees, or other applicable charges".


Customs & Import Charges

"Any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country are the responsibility of the buyer."

These charges are determined by the destination country's authorities and are outside our control.

Customs clearance may also add additional time to the delivery of your order.



Please Check Your Address


Before completing your purchase, please make sure your shipping information is complete and accurate.

Please carefully check:

  •  Full name
  • Street address
  •  Apartment, unit, or building number
  • City and state/province
  • Postal/ZIP code
  • Country
  • Phone number, where required by the courier

If you notice an error after placing your order, please contact us as soon as possible.

We will do our best to help before your order is dispatched. Once a parcel has entered transit, changing the delivery address may not always be possible.



What If My Piece Arrives Damaged?


We know how much anticipation goes into receiving a handmade ceramic piece.

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us understand what happened and assist you quickly, please provide:

1. Your order number
2. Clear photographs of the damaged piece
3. Photographs of the shipping box and packaging
4. Any relevant details about the condition of the parcel

Please keep the original packaging and shipping materials until the situation has been reviewed.

We will carefully assess the information provided and guide you through the next steps.



Delays & Unforeseen Circumstances


We carefully prepare every order, but some parts of the journey are outside our direct control once a parcel has been handed to the courier.

Occasional delays may occur because of

  • Customs clearance
  • Weather conditions
  • Public holidays
  • Courier network delays
  • Remote-area delivery
  • Transportation disruptions
  • Incorrect or incomplete delivery information

If something unexpected happens, please reach out to us. We will do our best to help with the information available to us.


Frequently Asked Questions


1. How long does it take to make my order?

Because every piece is made to order, please allow "10–12 days for processing before dispatch"


2. Do you ship internationally?

Yes. "We ship worldwide."


3. When will I receive my tracking information?

Tracking information is provided once your order has been dispatched.


4. Are customs duties included in my shipping charge?

No. Any customs duties, import taxes, VAT, brokerage fees, or similar charges imposed by your destination country are the responsibility of the buyer.


5. Can I change my shipping address?

Please contact us as soon as possible if you notice an address error. We will try to help before dispatch, but changes may not be possible once your order is in transit.


6. Why can handmade pieces look slightly different from one another?

Each piece is individually handmade. Small variations in form, glaze, texture, colour, and finish are natural characteristics of handmade ceramics and part of their individuality.


7. What should I do if my order arrives damaged?

Please contact us promptly with your order number and clear photographs of the damaged piece and its packaging. Keep the original packaging until we have reviewed the situation.


Something Made Slowly Is Worth The Wait.


Your piece doesn't begin its journey on a warehouse shelf.

It begins with clay, hands, time, and intention.

We make each order especially for you, and we take the same care when preparing it for the journey to your home.

"Thank you for choosing handmade."

"Handcrafted in India. Made to be kept."